Frequently Asked Questions
Everything you need to know about your COEUR DE LION experience.
What materials are used in COEUR DE LION jewelry?
We use high-quality materials including 316L stainless steel, Swarovski crystals, genuine natural stones like hematite and amethyst, and freshwater pearls to ensure durability and lasting brilliance.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by destination, generally arriving within 7-14 business days.
What is your return policy?
We offer a 30-day return policy for all unworn jewelry in its original packaging. Please note that for hygiene reasons, earrings cannot be returned unless they are defective.
How should I care for my jewelry?
To maintain the shine of your pieces, avoid contact with perfumes, hairsprays, and lotions. We recommend removing jewelry before showering or swimming and storing it in its original silk-lined box.
Do you offer a warranty on your products?
Yes, all COEUR DE LION products come with a 2-year warranty from the date of purchase covering manufacturing defects. Please retain your receipt or certificate of authenticity for claims.
How can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your delivery progress in real-time.